KitTEASe Creations FAQ & Catology

A tiny team with BIG hearts and fluffy supervisors.

General Questions

Do you offer returns or exchanges?
All items are made-to-order, so we typically don’t offer returns or exchanges.
BUT — if anything arrives damaged or incorrect, email us within 7 days and we’ll make it right! 

How long does shipping take?
Processing time varies by product, but most orders ship in 3–10 business days.
Tracking will be emailed once it ships!

Do you ship internationally?
Yes! Delivery times and shipping costs vary by location.

How do I care for my product?

  • Apparel → Machine wash cold, hang dry

  • Drinkware → Hand wash recommended to protect the design

  • Jewelry → Check the product description section

Where are products made?
All products are printed on demand and shipped from trusted production partners to reduce waste & keep prices fair.

Can I cancel or change my order?
If you JUST placed your order (within 12 hours), email us ASAP and we’ll do our best!
Once production starts, changes may not be possible.

Why is my order shipped separately?
Different products sometimes come from different facilities — this gets your cuteness delivered faster!

Fun FAQ — Powered by Earl & Chamie 

What is Catology?
The scientific study of cat logic — including dramatic flops, zoomies, cuddle office operations, and purr-therapy biscuits.

Become a Catologist: Observe. Admire. Obey. 

What are Paw Prints?
Our rewards program!
Earn prints every time you shop — then redeem for discounts and special goodies.

Paw Prints = humans get rewarded for spoiling cats 

What is the Cat Tower?
A ranking system where your status rises with Paw Prints:
Kitten → Hunter → Royalty 
Rule the purr-dom with purrks and early access!

Can I join the Cat Tower without cats?
YES!!! 
Cat lovers, dreamers, and future cat parents are all welcome.
No litter scooping required 

Who are Earl Grey and Chamomile?
Our official mascots & cuddle enforcement squad!

  • Earl Grey — CMBO: Chief Mandatory Break Officer

  • Chamomile — CCO: Certified Cuteness Overlord

Every item must pass the Earl & Chamie Test™:
✔ Sniffed ✔ Investigated ✔ Slept On ✔ Approved

Why Cats?
Why not? Cats are adorable narcissists who heal hearts, demand rent in cuddles, and make life better every single day.

What is the Cuddle Office™?
A designated space (usually your chest, lap, or bed) where cats enforce emotional wellness through purr-therapy.
Appointments are mandatory.

Do you offer gift wrapping or a handwritten message?

Not at the moment — our Gift Wrapping Department (aka Earl & Chamie) keeps getting distracted by the boxes and ribbons. 
Once they finish their “training,” we’ll offer it in the future!

 

Communication & Security

How will you contact me if I have a question or issue?
Email = fastest 
Contact us through the website or email CustomerSupport@KitTEASeCreations.com

Sometimes you’ll receive a reply from our Gmail address
KitteaseCreations@gmail.com
Don’t hiss — it’s still us 
Our virtual cat assistants may swat our official inbox and send messages their own way

Our business phone runs through Google Voice — we’re a cozy growing brand!
Email is always the quickest way to reach us. 

We’ll NEVER ask for sensitive info or send sketchy links.
If anything looks suspicious → meow at us first! 

Is my payment secure?
YES! 
All payments are processed through Shopify’s secure checkout with encrypted protection.

Even Earl can’t snoop your card info… and he’s tried